Kindly note all orders placed from 17th December 2024 are on a pre-order basis & will be fulfilled from the 7th January 2025
PRIVACY POLICY
Honey House (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.honeyhouse.org.za or interact with our products and services.
1. Information We Collect
We may collect the following types of personal information:
1. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, surname, title.
- Contact Information: Email address, telephone number, postal address.
- Financial Information: Payment card details (processed securely through third-party payment processors).
- Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Information: Information about how you use our website, products, and services.
- Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal information for the following purposes:
We use your personal information for the following purposes:
- To provide, operate, and maintain our website and services.
- To process and fulfil orders, including sending order confirmations and delivery notifications.
- To communicate with you, including responding to your inquiries, providing customer support, and sending marketing communications that you have opted into.
- To improve our website, products, and services, and to ensure that content is presented effectively for you and your device.
- To comply with legal obligations and assist law enforcement agencies, regulatory bodies, or other authorities as required by law.
3. Legal Basis for Processing Personal Information
We process personal information on the following legal bases:
We process personal information on the following legal bases:
- Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Consent: You have given explicit consent for us to process personal information for one or more specified purposes.
- Legal obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse website usage, and improve our marketing efforts. You can manage your cookie preferences through your browser settings.
5. Sharing Your Information
We may share your personal information with:
We use cookies and similar tracking technologies to enhance your experience on our website, analyse website usage, and improve our marketing efforts. You can manage your cookie preferences through your browser settings.
5. Sharing Your Information
We may share your personal information with:
- Service providers and third-party processors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies).
- Legal authorities if required to comply with legal processes or protect our rights.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal information.
- The right to rectification: You have the right to request correction of any incomplete or inaccurate information.
- The right to erasure: You have the right to request erasure of your personal information under certain conditions.
- The right to restrict processing: You have the right to request restriction of processing of your personal information under certain conditions.
- The right to data portability: You have the right to request transfer of your personal information to another party in a structured, commonly used, and machine-readable format under certain conditions.
- The right to object: You have the right to object to processing of your personal information under certain conditions, including direct marketing.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at:
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at:
Email: info@honeyhouse.org.za
Phone: +27 818106176
Address: Willowdale Farm, Stanford, Papiesvlei, 7210, Western Cape, South Africa